Elevate customer service excellence as the Director of Operations for TELUS Business Customer Experience team. Lead wireless operations and drive transformational initiatives for an exceptional business experience.
This pivotal leadership role involves directing high-performance teams dedicated to optimizing wireless care and repair. Collaborate with Operations, Sales, and Marketing partners to enhance customer journeys and operational efficiencies. Your insights will revolutionize business customer service in agile environments, ensuring resource alignment and process improvements.
Key Responsibilities:
• Lead operational performance of the Business Contact Centre
• Develop strategies for Wireless business portfolio




• Partner with various teams for continuous improvement
• Leverage data and AI for customer experience enhancements
• Coach and develop high-performing teams
Requirements:
• 5+ years in Contact Centre Operations
• Proven track record in customer-focused environments
• Strong skills in managing performance metrics
• Experience in leading transformational initiatives
• Excellent communication and stakeholder management skills
Drive operational excellence and lead your team to redefine customer service at TELUS BCX.
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📌 Director of Operations at TELUS BCX (Mississauga)
🏢 Telus
📍 Mississauga