AgWest is currently seeking a detail-oriented and customer-focused Service Advisor to join our team in Brandon . In this pivotal role, you will be responsible for coordinating service requests, scheduling technicians, managing work orders, and ensuring all service activities meet customer expectations. You’ll act as a key liaison between customers, technicians, and internal departments to ensure the smooth and efficient delivery of service operations.

Key Responsibilities

- Respond to service inquiries from customers and internal staff via phone, email, text, and walk-ins.
- Open and manage work orders with complete and accurate documentation.
- Schedule service jobs, aligning technician availability with job urgency and requirements.
- Coordinate parts orders to ensure timely job completion.
- Communicate job details and customer expectations clearly to technicians.
- Monitor job progress, provide updates to customers, and ensure satisfaction upon completion.
- Prepare accurate quotes for service work, including labor and parts costs.
- Review and finalize service invoices with attention to accuracy.
- Recommend additional services based on machine usage and age.
- Collaborate with the parts and sales teams to support cross-functional service delivery.




- Promote service packages and maintenance plans to customers.
- Support warranty administration and assist with claim processing.
- Perform other duties as assigned.

Qualifications

- High school diploma or equivalent (technical education is an asset).
- Proven experience as a Service Advisor in the agriculture or heavy equipment industry.
- Minimum 2 years of experience in logistics or service coordination.

Skills & Competencies

- Excellent verbal and written communication skills.
- Robust customer service mindset with a solutions-focused approach.
- Highly organized and capable of managing multiple tasks efficiently.
- Familiarity with agricultural machinery and service operations.
- Proficient with service management software and general computer applications.

Working Conditions

- Office and workshop environment.
- Occasional standing, bending, and lifting may be required.
- Some travel may be necessary.
- Overtime as needed during peak seasons.

Ready to join a growing team in the heart of Manitoba agriculture?

Apply today and help us deliver exceptional service to our valued customers in Brandon and surrounding communities.

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📌 Service Advisor (Brandon)
🏢 AgWest
📍 Brandon