Enhance customer satisfaction at Goldfish Swim School in Grand Rapids as a Front Desk Customer Service Representative. This part time position entails managing customer interactions and ensuring organizational efficiency.
You'll serve as the first contact for families, handling registration transactions and clarifying inquiries. Key duties include checking students in, keeping areas clean, and supporting the Snack Shack operations. Additionally, you will engage in cross-training, allowing you to perform various roles as needed.
Key Responsibilities:
• Address customer inquiries through phone, digital, and in-person
• Manage student check-ins and prepare lesson schedules
• Resolve account matters and effectively communicate with guests
• Ensure cleanliness of the front desk and other key areas
• Provide oversight in Snack Shack and assist staff
Requirements:
• Ability to engage with children positively
• Problem-solving and creative thinking capabilities
• Excellent communication and organizational skills
• Successful background checks required prior to training
Bring your enthusiasm and skills to create a golden experience for all at Goldfish Swim School!
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📌 Goldfish Swim School Front Desk Customer Service (Grand Rapids)
🏢 Grand Rapids
📍 Grand Rapids