Advance your career at Jonas Club Software as a Senior Merchant Services Technical Specialist, providing critical support for merchant payment platforms. Resolve escalated issues and enhance processing reliability.
This specialist role involves managing complex technical escalations for merchant accounts, diagnosing problems in payment processing, and ensuring accurate resolutions. You will work closely with other teams to flag systemic issues and improve overall platform workflows. Documentation and efficient communication are essential to guide nontechnical audiences through technical challenges.
Key Responsibilities:
• Address escalated payment processing and technical issues
• Resolve complex merchant-related inquiries efficiently
• Document escalations, actions,



and outcomes clearly
• Collaborate with Product teams for remediation of issues
• Contribute improvements to user onboarding flows
Requirements:
• Over 3 years in merchant account support or payments
• Experience handling escalated Tier 2 inquiries
• Knowledge of payment gateways and reconciliation processes
• Strong organizational skills in a dynamic workplace
• Familiarity with API integrations and troubleshooting
Use your skills to enhance merchant support and platform stability at Jonas Club Software.
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📌 Senior Merchant Services Technical Specialist (Markham)
🏢 Jonas Club Software
📍 Markham