Salary

The salary range for this position is CAD $60.75 - $87.33 / hour

Job Summary

We are currently hiring for a Relief Full time Manager, Clinical Operations, to work as a key member with our Leadership team, responsible for managing and providing leadership for our Cardiac Stepdown Unit at Surrey Memorial Hospital in Surrey, BC. This role will be until approximately December 2026.

Benefits

- Start earning up to four weeks of vacation in your first year
- Comprehensive 100% employer paid benefits
- Immediate enrollment in a defined municipal pension plan
- 87% maternity top‑up
- 50% subsidy on TransLink passes
- Eligibility based on employment status

Responsibilities

- Manage resources through the development of operating and capital budgets, review of expenses and the development of action plans; review contracted agency budgets in terms of established contract performance criteria and liaise with agency to establish required action plans.
- Provide leadership of people to foster an environment supportive of engagement, innovation, individual and team achievements and the provision of safe, quality care; provide direct supervision to nurses at the Level 4 or 5 classification/wage rate.
- Recruit people, provide leadership and mentorship on individual leadership and development plans, and provide regular, ongoing, clear and meaningful feedback to provide recognition and to address performance improvement.
- Review Fraser Health workplace indicators in areas such as retention, engagement, safety, absenteeism and overtime, and establish department objectives and action plans.
- Provide leadership for quality care, identify risks and action plans in terms of clinical/department outcomes and act as a change agent within the service, fostering an environment of innovation and critical thinking.
- Interpret, apply and ensure operational and service contract plans meet accepted operational and/or contractual requirements, professional standards, collective agreement or other standards and legislated/contractual obligations; investigate and respond to complaints or grievances; represent the Department in third‑party venues.




- Establish and maintain effective working relationships, ongoing communications with medical staff, other departments at and across sites/community areas and other internal and external partners; coordinate the utilization of shared resources including services, equipment, and space with other departments and/or sites.
- Participate in strategic operational initiatives, project planning, clinical services development and the development of short‑ and long‑term tactical clinical, operational or service plans; assess and advise on conflicts in terms of operational plans where leading a clinical operation and program service that report up to more than one Director.
- Act as a resource to care teams, provide expert consultative advice to other health‑care practitioners and act as a resource for the assigned clinical operation(s), program services(s) or service contracts.
- Act as an advocate for patients, residents, clients and families; respond to issues in the area of clinical operations to internal and external partners and agencies; ensure compliance of the complaint review and audit process.
- Coordinate, participate or facilitate research initiatives taking an interdisciplinary and consultative approach; identify emerging best practices and technologies and develop strategies for integration into operations.
- Participate in the development and maintenance of administrative and clinical information systems; ensure Fraser Health, government and regulatory reporting requirements are met.
- Chair and/or participate on committees; prepare status reports to update the Director(s) and/or develop recommendations on follow‑up action to be taken; implement approved recommendations.
- Participate in the development,



implementation and negotiation of essential service contingency plans.
- Ensure Director(s) is/are informed of and aware of significant events and activities in the area(s) of responsibility.

Qualifications

Completion of an undergraduate degree in health sciences or related field, plus seven (7) years’ recent related experience, including two (2) years in a leadership role; or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

- Excellent oral, written and presentation skills.
- Demonstrated knowledge and ability in related clinical health‑care practice, education and program planning, development, implementation and evaluation.
- Ability to plan, prioritize and carry out projects.
- Knowledge of department management processes under collective agreements.
- Demonstrated knowledge of budget planning and preparation principles, concepts and methods.
- Demonstrated ability to provide progressive and innovative approaches to service delivery and program issues.
- Knowledge of research methodology, practices and techniques.
- Excellent investigative, analytical and problem‑solving skills.
- Ability to work effectively under pressure and with changing priorities and deadlines.
- Knowledge of information systems applications, tools and concepts.

Equal Opportunity

We are committed to planetary health, value diversity in the workforce and seek to maintain an environment of respect, caring and trust.

Recruitment Scam Warning

IMPORTANT: Recruitment scam warning – Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

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📌 Manager, Clinical Operations & Program Services (Surrey)
🏢 Fraser Health Authority
📍 Surrey