Job Overview

Current work authorization for Canada is required. The role is based at 483 Bay Street in Toronto until late 2026, then at 3 Robert Speck Parkway in Mississauga. The incumbent will review and process documents in both French and English. Advanced communication skills in both languages are required.

How You’ll Make an Impact

The HR Services Associate Bilingual is responsible for providing a wide variety of administrative support services for the HR Services team. Interacts with all levels of the organization as well as external clients/contacts and supports the day‑to‑day operations of the HR Services.

- Responsible for purchase order creation and arranging invoice payment for the Human Resources department. Purchase Orders are created and adhere to corporate guidelines. Invoice payments are timely and accurate. Invoice tracking report is updated on a timely basis. All troubleshooting activities are managed to ensure the timely creation of purchase orders and prompt payment of invoices. Provide guidance and support to various HR stakeholders regarding purchase order creation and invoice payment processes.
- Provides operational support to the payroll function. Assists with the accurate and timely processing of payroll. Assists with bilingual inquiries related to payroll. Provides support managing the Fidelity Canada reimbursement programs including assisting with the creation and updating of intake forms, employee follow‑ups and program tracking reports.
- Provides support managing the HR Operations mailbox. Ensure employee inquiries are replied to in a timely and accurate basis. Assists with bilingual inquiries. Assists the HR Operations and Payroll teams with follow‑up to employee queries.
- Provides support for managing our intranet site relating to HR Services. Conducts regular audit of intranet site material relating to HR Services.



Identifies material which requires an update and coordinates with the various groups (Compensation and Benefits, Payroll, HR Operations and Corporate Security).
- Provides administrative support for duties as assigned with HR Services. Provides bilingual support to HR Operations and Payroll teams.

What We Are Looking For

- High‑school diploma (or equivalent experience)
- Minimum 1 year of experience in an HR Generalist capacity
- Knowledge of MS Excel, PowerPoint, Word and Outlook
- Experience using Workday (or equivalent HRIS tool)

The Expertise You Bring

- Excellent organizational skills and an ability to multitask and work with minimal supervision
- Quick to learn new processes and adept at identifying and resolving issues
- Ability to maintain confidentiality and demonstrate considerable use of tact, diplomacy, discretion, and judgment
- Flexible and open to continuous change and ambiguity. Must be adaptable, and work effectively within a variety of situations, and with various individuals or groups
- Excellent verbal and written communication skills
- Robust team player who can partner well with the various functions within HR Services
- Must be bilingual in French and English

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. For this role, your total rewards include:

- Base Salary and Discretionary Performance Bonus: a competitive annual range of $65,000 to $81,000,



based on your experience and qualifications.
- RRSP Contribution: after 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.
- Flexible working arrangements—100% remote, hybrid, and in‑office options
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer‑paid premiums, that include up to $6,000 annually for mental health services and therapy
- Parental leave top‑up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

Equal Opportunity Employer

Fidelity Canada is an equal prospect employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally‑protected ground. Accommodation during the application process: Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at

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📌 HR Services Associate Bilingual (Toronto)
🏢 Fidelity International
📍 Toronto