Elevate your career with Net2phone Canada as a Bilingual Customer Success Manager, specializing in enhancing customer relationships in the VoIP telecommunications sector. Enjoy a hybrid working model while creating outstanding customer experiences.
In this full time hybrid role, you'll have the chance to use your bilingual skills in French and English to connect with clients. Your responsibilities will include proactive management of churn risks and providing tailored support that drives customer satisfaction. Be part of a motivated, high-performing team that values input and continuous learning.
Key Responsibilities:
• Develop and maintain customer relationships actively
• Proactively identify churn risks and implement resolutions
• Assist clients in maximizing our communication tools




• Partner with different teams to improve customer outcomes
• Train customers and enhance product understanding
Requirements:
• 2-3 years of customer experience in a similar role
• Bilingual proficiency in French and English
• Strong attention to detail paired with organizational skills
• High levels of curiosity and adaptability
• Effective problem-solving capabilities
As a Bilingual Customer Success Manager at Net2phone, you will be pivotal in helping customers achieve their goals, making a difference every day.
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📌 Net2phone Bilingual Customer Success Manager (Ottawa)
🏢 net2Phone Canada
📍 Ottawa