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Patient and Student Services Coordinator

Employee Group PMA - Professional and Managerial Association

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of recent knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Western’s Schulich School of Medicine & Dentistry is a leading Canadian centre of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part-time and full time faculty and over 1,000 staff.

Responsibilities

The Patient and Student Services Coordinator is responsible for coordinating and overseeing operational activities within Schulich Dental Clinics pertaining to student and patient compliance issues. Reporting to the Manager, Clinic Operations, and supporting the Associate Director, Clinics, the Patient and Student Services Coordinator will provide guidance, direction and support to students, patients, faculty and staff regarding clinic policies.



The role will lead the development of protocols and forms related to patient services matters and ensure they are effectively communicated to support the delivery of appropriate patient-centred care. The role will be responsible for the development of suitable financial structures and arrangements with patients, and will also manage the Patient Support Funds process, which provides patients with access to services when they have demonstrated a financial need. The role will be responsible for developing and implementing functions related to the student-mentorship program. The position will manage and assign duties to administrative assistants who are responsible for assisting the faculty mentors with student and patient case progression.

Qualifications

Education:

- Undergraduate Degree inBusiness Administration or related field

Experience:

- 3 years of experience coordinating administrative and financial functions in a fast-paced office environment in a health care or clinical setting
- 5 years of experience in a dental setting (office, laboratory, academic institution) preferred
- Experience understanding dental terminology and dental procedures would be an asset

Knowledge, Skills & Abilities:

- Analytical skills to accurately interpret and integrate report data from various sources
- Customer service skills with a desire to achieve results in a professional and timely manner
- Detail-oriented with an ability to function and process information with high levels of accuracy
- Ability and willingness to stay abreast of technological developments
- Discretion, tact and maturity to deal with highly confidential subjects or issues




- Ability to employ a systematic and efficient approach to work
- Ability to collect and discern relevant data to create reports and recommendations
- Ability to complete detailed analytics and reports
- Adapts readily and effectively to changing priorities and demands in a dynamic environment
- Computer skills with the ability to creatively use and integrate technology to improve quality and productivity
- Intermediate computer skills in Microsoft Office Suite
- Ability to collect and analyze data in an objective manner to make appropriate decisions and recommendations
- Organizational skills to manage multiple tasks that are accurate and thorough, sometimes of a complex nature or involving competing priorities
- Ability to identify opportunities for improvement, while being open to trying new ideas and working methods
- Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful and diplomatic manner
- Ability to work independently and effectively as a member of the team to achieve department goals
- Familiarity with University policies and procedures preferred

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone .

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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📌 Patient and Student Services Coordinator (London)
🏢 Western University
📍 London