Drive customer satisfaction with Ridhmond Honda as a Full-Time Appointment Coordinator. Manage service appointments, engage with customers, and enhance their automotive experience.
This role focuses on customer relations and scheduling service appointments at Ridhmond Honda. You will confirm unconfirmed appointments, contact customers for outstanding recalls, and manage alternative scheduling when needed. Solid organizational skills and customer service experience are essential as you ensure that each customer receives timely information about their vehicle maintenance.
Key Responsibilities:
• Handle incoming customer calls for service scheduling
• Confirm customer appointments days in advance
• Book appointments for outstanding recalls or maintenance




• Follow-up with customers post-service to assess satisfaction
• Monitor and manage e-mail appointment requests
Requirements:
• 2 years of customer relations experience required
• Strong organizational and people skills essential
• Basic knowledge of automotive parts and equipment
• Proficient in computerized appointment systems
• Ability to communicate effectively with diverse teams
Utilize your customer service experience to coordinate vehicle maintenance and enhance the service quality at Ridhmond Honda.
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📌 Full-Time Appointment Coordinator at Ridhmond Honda (Richmond)
🏢 OpenRoad Auto Group
📍 Richmond