Become a Customer Service Specialist at Canada Life in London, ON, dedicated to Group Retirement Services. This full time permanent role emphasizes effective customer interaction and administrative expertise.
As part of the GRS Administration, your responsibilities will include managing member records and financial transactions within the Group Pension Administration System (GPAS). You'll engage with clients, handle inquiries, and ensure high-quality reporting while fostering relationships with plan administrators and external auditors.
Key Responsibilities:
• Oversee member maintenance and updates on GPAS
• Address various inquiries from multiple audiences adeptly
• Manage a specific business block on a daily basis




• Develop relationships with advisors and plan members
• Provide standard and customized reporting, including annual returns
Requirements:
• Customer service driven with a proactive mindset
• Strong communication skills, both written and spoken
• Well-organized, able to work independently and collaboratively
• Proficient in Microsoft Office, particularly Excel
• Background in investment/retirement products is a plus
Support Canada Life's mission by bringing your customer service skills and administrative capabilities to the GRS team.
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📌 GRS Customer Service Specialist - Canada Life (London)
🏢 Canada Life
📍 London