Elevate your career at ICBC as a hybrid Workforce Scheduling Analyst in Surrey, British Columbia. Focus on workforce management analysis and strategic scheduling to meet operational goals.
In this role, you will utilize your experience in WFM tools to create impactful schedules and analyze agent performance. Your analytical insights will directly influence staffing decisions and help maintain optimal call-center operations. The position emphasizes collaboration across teams to improve service levels and budget adherence.
Key Responsibilities:
• Develop effective work schedules that align with call-center needs
• Monitor and analyze agent compensation versus budget constraints
• Assess performance against service goals and propose adjustments




• Collaborate with operations for effective workforce strategies
• Generate reports detailing trends and statistical insights
Requirements:
• Over 1 year experience with a Workforce Management tool, such as Alvaria
• Background as an analyst making operational decisions
• Proficient in advanced Excel techniques for data analysis
• Solid critical thinking and problem-solving skills
• Effective communication skills for presenting findings
Bring your analytical prowess to support effective workforce scheduling at ICBC and drive operational success.
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📌 ICBC Hybrid Workforce Scheduling Analyst (Surrey)
🏢 ICBC
📍 Surrey