Specialiste, Conseiller(ère) Beauté Désigné(e) / Specialist, Designated Beauty Advisor

The Specialist, Designated Beauty Advisor develops deep, long‑lasting relationships with customers to increase sales, service, and loyalty. The role includes achieving sales targets for the assigned brand and delivering exceptional service across the store.

Responsibilities

- Consistently deliver extraordinary service to all customers.
- Exceed all sales and service personal goals and targets.
- Exceed all sales and service brand goals and targets.
- Build and maintain a loyal personal client base, constantly acquiring new customers, developing existing clients, and retaining loyal clients.
- Share expert product knowledge with the entire store selling team.
- Maintain solid relationships with buyers, vendors, and the selling manager.
- Drive brand sales by identifying key marketing opportunities, executing events, and making assortment recommendations; communicate suggestions to store management regularly.
- Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Communicate regularly with personal clients via phone, mail, and electronic methods regarding in‑store events, merchandise requests,



sales follow‑up, birthdays, etc.
- Resolve all customer service issues and partner with selling management on issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
- Perform other duties as assigned.

Qualifications

- High school diploma.
- Proven ability to exceed sales targets.
- Highly collaborative; works well in a team‑oriented environment.
- Ability to work in a fast‑paced setting that requires multi‑tasking with minimal supervision.
- Flexible work schedule, including nights, weekends, and holidays.
- Minimum of two years’ experience in a commission‑based sales environment.
- Preferred retail sales experience as a product specialist in a luxury environment.
- Entrepreneurial, competitive, self‑confident, and self‑motivated.
- Fully bilingual in French and English.

Compensation & Benefits

Hiring range: $17.60 – $29.25 per hour, plus commission. Eligible for pension, health & dental benefits, tuition assistance, employee discount, and continuous learning and development.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. If you need accommodation in the recruitment process, please email

#J-18808-Ljbffr

📌 Specialist, Designated Beauty Advisor (DBA) - La Mer (Toronto)
🏢 Holt Renfrew
📍 Toronto