Shape guest experiences as a Supervisor for Guest Services at Lake Louise Resort, Alberta. Your leadership will be pivotal in guiding a team committed to outstanding customer support.
This full-time winter role combines operational leadership and customer engagement. You will manage daily service activities, address guest inquiries, and foster effective training and development within your team. Your goal is to create a seamless experience that resonates with every visitor.
Key Responsibilities:
• Lead the Guest Services team to exceed expectations
• Facilitate efficient openings and closings of service areas
• Handle guest complaints with professionalism
• Oversee staff hiring, training, and performance management




• Ensure accuracy in cash handling and transaction approvals
Requirements:
• Previous supervisory experience in customer service (2+ years)
• Robust negotiation and conflict resolution skills
• Proficient in Microsoft Word, Excel, and Outlook
• Ability to multitask effectively in high-pressure situations
• Solid interpersonal skills for diverse workplace interactions
Contribute to the success of guest services through dedicated leadership and exceptional service standards at Lake Louise Resort.
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📌 Supervisor for Guest Services Role (Lake Louise)
🏢 The Lake Louise Ski Area
📍 Lake Louise