Customer Support Specialist – Bilingual (English/French)
Pay from $35 to $40 per hour with significant growth and earning potential.
Toronto Branch – 3333 James Snow Parkway, Milton, ON L9T 8L1
Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.
Full‑time hours: Monday – Friday, 9:30 a.m. to 6 p.m.
Why Customer Service at Uline?
- Learn: In‑depth training helps you sharpen communication and problem‑solving skills.
- Develop: Our professional environment offers one‑on‑one peer mentoring and room to grow in your career.
- Connect: Build strong relationships in our collaborative in‑person setting with regular team events.
Position Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
- Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline’s best solutions.
- Help customers navigate Uline's website and online ordering.
Minimum Requirements
- High school diploma or equivalent; bachelor’s degree preferred.
- Excellent problem‑solving, listening and communication skills.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you.
- Bilingual (English/French) – fluent in both verbal and written forms.
Benefits
- Company‑paid extended health coverage and RRSP with 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- On‑site café, outdoor patio and first‑class fitness center.
- Monthly employee‑appreciation events.
- Opportunities for community involvement.
- Best‑in‑class, clean, modern facilities.
About Uline
Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug‑free workplace. All positions are on‑site.