Elevate customer experiences at Activate as a Lead Game Facilitator. This full time role requires leadership, problem-solving, and superb customer engagement in our Pickering location.
As a Lead Game Facilitator, you will report to the Store Leader and be responsible for generating excitement and ensuring smooth operations. With a focus on guiding customers and mentoring Game Facilitators, you’ll enhance each in-store interaction. Your leadership will be crucial as you coach the team and address customer escalations and technical challenges.
Key Responsibilities:
• Answer phones and emails, resolving customer inquiries
• Perform cash handling and payment processing duties
• Resolve escalated customer complaints efficiently




• Communicate updates about room status to your team
• Ensure compliance with Activate Program standards
Requirements:
• 1-2 years of leadership experience preferred
• Availability for day/evening/weekend shifts
• Proficient in Microsoft Office and related software
• Strong customer relations skills
• Experience overseeing teams of 10+ is a plus
Be the guiding force at Activate, enhancing customer interactions while leading a motivated team in Pickering.
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📌 Lead Game Facilitator in Pickering
🏢 Activate Games
📍 Pickering