YOUR TECHNICAL COMPASS POINTS TOWARD innovation AND excellence.

Posted:

Closing: Until Filled

Location: Edmonton Kingsway (Hybrid)

You're one of those people who knows "good enough," well... isn't. We love that about you! You've got a knack for continually improving and innovating to deliver well-managed systems, and you enjoy bringing the best out in your teammates, so the team radiates service excellence! Most importantly, you know that no project is complete without the four "-ty's": stability, integrity, efficiency, and security.

WHAT MOVES YOU

- You like being in an environment that allows you to connect and interact with people daily but are just as comfortable working independently.
- You're a confident decision-maker who uses sound judgement and reason guided by your integrity and ethics.
- You're a problem solver with an inquisitive, analytical mind. You love coming up with new ways to tackle a challenge and relish digging into the details to find the perfect solution while reducing risk.
- Your professional demeanor makes it easy for everyone in an organization to relate to you, regardless of their technical experience.
- You enjoy being pushed to being the best you can be.

WHAT YOU'LL DO

- Report to the Team Lead, Insurance IT Operations.
- Works in an open office environment. Normal work hours are from 9 - 5, however, considering the 24-7 nature of IT, the position requires participation in an on-call rotation to support incident management and system maintenance efforts.
- Actively participate in team standup meetings.




- Work within agreed timelines that have been established for tasks and deliverables.
- Demonstrate technical mastery and thought leadership within your domain.
- Champion change within the team to support our culture of continual improvement.
- Inspire proactive systems management and operational excellence throughout AMA's technical stack.
- Oversee the installation, maintenance, and support of data center hardware and software.
- Monitor system performance, analyze system issues, and lead troubleshooting efforts to resolve problems.
- Support the documentation of your team's environment considering all stages of operation, operating procedures, and disaster recovery.
- Design, build, test, and maintain enterprise technology automation and integration scripts that address complex process flows.
- Ensure that all system and application changes are developed, tested, and implemented in a well-controlled environment.
- Support the creation and maintenance of standards for design, technical architecture, capacity planning, and security processes.
- Actively participate in collaboration with other IT teams to understand and meet technical/functional system requirements.
- Evaluate, design, and implement new products,



tools and technology that could address both known and unknown organizational need.

WHAT YOU'VE DONE

- Related post-secondary degree or diploma (Information Technology or Computer Science degree) is an asset or more than one year of Infrastructure experience.
- Minimum 3 years of Application Systems Analysis, Implementation, Support & Development experience.
- Minimum 3 years of Desktop computing experience.
- Amazon (Cloud Practitioner, Solutions Architect), Agile (lean, SCRUM, KANBAN) certification would be considered an asset.
- You have good communication and presentation skills.
- You are able to work in a team environment and collaborate to achieve success.
- You are self-motivated, organized, flexible and resourceful person.
- You have experience in completing tasks for workplace modernization, capitalizing on newer technological offerings.
- Helpdesk experience will be an asset.
- Knowledge any of object-oriented programming languages will be an asset.
- Experience with the following area of system specialties will be an asset: ServiceNow
- OpsGenie
- Guidewire

WHAT YOU'LL GET

- Market-competitive salary.
- Flexible benefits.
- Outstanding employer paid Retirement Savings Program.
- Great AMA discounts.
- Unlimited learning opportunities.
- Paid Vacation and other paid time off including a Volunteer Day and Me-Day.
- Free parking.
- Friendly smiles from all levels of the organization.

WORK MODEL

- Hybrid-Light

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📌 Technical Analyst II (Edmonton)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Edmonton