Job Summary

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence, assesses applicants’ identity documents for validity, and provides information and assistance related to Driver Examination services to ensure fair and proper issuance.

Key Responsibilities

- Provides excellent customer service during delivery of all Driver Examination Services.
- Provides information and assistance to applicants for all classes of licences.
- Reviews applicant information to determine eligibility for a variety of classes of licences.
- Conducts vision screen testing, photographs applicants, and administers written and/or oral knowledge testing.
- Schedules and dispatches road tests and issues temporary licences.
- Collects fees for a variety of transactions.
- Investigates problems or errors on the driver record and initiates corrections.
- Complies with all regulations,



policies and procedures pertaining to operations, including occupational health and safety, environmental, drug and alcohol, and quality.
- Adheres to all Ministry and operational confidentiality requirements.
- Performs other related duties as may be required.

Health and Safety

- Ensures ongoing maintenance of a safe, healthy, and sustainable working workplace at a DriveTest Centre including travel points.
- Takes every precaution to contribute to a safe and healthy workplace.
- Demonstrates correct use of equipment, materials and protective devices required by law.
- Demonstrates awareness of and educates self on changes to legislation, regulations, company policies and procedures.
- Takes the initiative to report unsafe conditions.

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📌 Customer Service Agent 2-PT-Term-Stratford
🏢 Serco
📍 Stratford