Drive impactful brand experiences as a Strategy Lead at APPLY, enabling meaningful customer engagement through Agentic Customer Experience (ACx). Work remotely or in a hybrid model while collaborating with top clients from various sectors.
In this critical role, you'll contribute to the growth of renowned brands like Arc'teryx, NFL, and Lululemon by leading client relationships and ACx initiatives. Your strategic leadership will be key in leveraging insights to enhance customer experiences across sports, media, and entertainment sectors while managing a diverse team.
Key Responsibilities:
• Build and lead strong client relationships and insights
• Conduct primary and secondary research for strategy development




• Develop deliverables aligning user experience with commercial goals
• Facilitate workshops with executive stakeholders
• Partner across teams for seamless execution of strategies
Requirements:
• 8+ years in strategy or digital experience roles
• 3+ years in consulting or agency environments
• Expertise in sports, media, or entertainment
• Robust research and analytical skills
• Comfortable using AI tools in strategy work
Leverage your expertise in strategy development and passion for customer experience while working with leading brands at APPLY.
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📌 Strategy Lead at APPLY (Toronto)
🏢 Socket.dev
📍 Toronto