Elevate staff capabilities as the Corporate Revenue Training and Promotions Coordinator for the City of Saskatoon. Shape training programs and promote essential revenue initiatives for improved customer service.
This role under the Contact Centre Manager focuses on identifying training needs and coordinating impactful training sessions. You will engage in program promotion through various mediums while monitoring training expenditures. Your expertise in developing training materials and conducting evaluations will directly enhance service delivery.
Key Responsibilities:
• Develop and conduct orientation sessions for new employees
• Create and modify effective customer service training programs
• Maintain training materials and record participation factually




• Collaborate with management to assess specific training needs
• Prepare and manage a training budget, if required
Requirements:
• Two-year post-secondary business diploma with training course
• Five years of customer service experience, including training coordination
• Experience in promotional material preparation is preferred
• Solid communication and organizational skills
• Proficiency in office software and group facilitation
Utilize your training expertise to enhance the Corporate Revenue Division's service standards and public engagement at the City of Saskatoon.
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📌 Corporate Revenue Training Coordinator (Saskatoon)
🏢 City of Saskatoon
📍 Saskatoon