Overview

Have an eye for style? We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Toronto, ON.

The Concierge Division connects and delights our clients. Aritzia Concierge plays a pivotal role in the customer experience by providing engaging service and exceptional selling & styling expertise every day.

Role

As a Bilingual Concierge Advisor, you will:

- Deliver world‑class client service across all channels including Live Chat, Phone, and Email in French and English.
- Sell clothes and earn client confidence through unparalleled styling expertise.
- Resolve client inquiries efficiently, ensuring the highest levels of satisfaction.
- Meet and exceed established performance targets.

Qualifications

- Ability to communicate effectively in English (written and verbal) and French (written and verbal) – French as a first language is preferred.
- Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2.
- Passion for providing world‑class client service and building long lasting client relationships.
- Aspirational sense of individual style.
- Desire to thrive on a high‑performance team.
- Commitment to learn and apply Aritzia’s values and standards.
- Aptitude for learning and navigating diverse technology systems.
- Retail, contact centre, customer service or hospitality experience is considered an asset.

Logistics

- Work 30 hours per week for mandatory training in the first two weeks (Monday to Friday, 11AM – 5PM EST).




- Work shifts within operating hours of 9AM – 9PM EST, including evenings and weekends.
- No extended time off from mid‑November through January during peak sales events.
- Actual hours scheduled each week will depend on your availability and business volumes.

Compensation

The typical hiring range for this position is $20–30CAD/hour. The final wage may vary based on job‑related knowledge, skills and experience. Aritzia’s Everyday Luxury compensation package includes base pay and opportunities for growth through a pay‑for‑performance philosophy.

Perks

- Product Discount & exclusive private shopping events.
- Aritzia Virtual Wellness – 24/7 resources for physical, mental, social and financial wellbeing.
- Aspirational workplace with creatively designed spaces.
- Additional perks such as dry‑cleaning, hotel and restaurant discounts, and self‑care promotions.

Equal Employment Chance

Aritzia is an Equal Employment Opportunity employer. We are inclusive, diverse and represent the communities where we work. We provide a workplace where every person can enjoy a successful career regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age or other protected characteristic. Requests for accommodation due to disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

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📌 Concierge – Bilingual Advisor (French) (Toronto)
🏢 Aritzia
📍 Toronto