Lead Aquilini Development's Customer Care team, delivering exceptional service and support to current home buyers in British Columbia. Your leadership will enhance our customer's home ownership experience.
As the Director of Customer Care, you will oversee a team focused on providing comprehensive support for all homeowner inquiries and concerns. You'll manage internal inspections, develop operating systems, and collaborate with various departments to ensure quality homes are delivered. Your role is pivotal in elevating customer satisfaction and operational excellence.
Key Responsibilities:
• Collaborate effectively with development and marketing teams
• Conduct quality inspections during home construction




• Manage customer inquiries and resolve complaints
• Oversee homeowner walkthroughs and key handovers
• Train Customer Care Coordinators on professional communication
Requirements:
• Minimum 5 years in customer service within real estate
• At least 3 years in a management position
• Strong verbal and written communication skills
• Proficiency in Microsoft Office 365
• Reliable vehicle for site travel
Transform customer interactions and drive quality service at Aquilini Development.
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📌 Director of Customer Care at Aquilini (Vancouver)
🏢 Aquilini Development
📍 Vancouver