Enhance family support as a Family Care Advisor with Lumenus, a leading mental health agency. This full-time role focuses on coordinating Autism Services and requires a blend of clinical knowledge and customer service skills.
Lumenus Community Services seeks a Family Care Advisor for its dynamic Autism Services Team. This full time position involves conducting intake consultations and advising families on service options tailored to their child's needs. Your ability to manage expectations, conduct orientations, and oversee program schedules will be key to ensuring family satisfaction.
Key Responsibilities:
• Conduct intake consultations both virtually and in person
• Advise families on suitable solutions for their child's care
• Manage ongoing communication and feedback loops with families




• Ensure timely booking of all intake activities
• Coordinate with clinical teams for seamless service delivery
Requirements:
• Understanding of Autism Spectrum Disorder and clinical knowledge
• Experience in customer service or sales preferred
• Strong skills in Microsoft Office and CRM software
• Excellent communication and interpersonal abilities
• Ability to work flexible hours including evenings and weekends
Leverage your organizational skills and customer-focused mindset to support families at Lumenus.
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📌 Family Care Advisor at Lumenus (Toronto)
🏢 Lumenus Community Services
📍 Toronto