Become the on-property leader for guest experiences at CheckMate Artisanal Winery in Oliver, BC. Drive luxury service ideals and guest satisfaction initiatives daily.
As the Guest Experience Manager, you'll shape the winery's guest journey, ensuring each interaction is personal and memorable. The role requires 5+ years in luxury hospitality and a strong track record of team leadership. You'll collaborate with cross-functional teams while managing fiscal responsibilities to deliver exquisite experiences that reinforce our brand values.
Key Responsibilities:
• Design high-caliber, personalized guest experiences
• Implement a anticipatory VIP-level service model
• Uphold exceptional service and cleanliness standards
• Develop and onboard team members for polished service
• Focus on revenue growth across various channels
Requirements:
• Degree in Business, Hospitality, or similar field preferred
• Over 5 years of experience in luxury settings
• At least 2 years in leadership roles
• Proven sales and guest engagement success
• Solid communication skills and business insight
Transform guest experiences into lasting memories at CheckMate Artisanal Winery.
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📌 On-property Guest Experience Leader (Oliver)
🏢 Mike’s Hard Lemonade
📍 Oliver