Elevate IT infrastructure and helpdesk operations as an IT Specialist with MacDonald Search Group in Kanata, Ottawa. Focus on Azure administration, cybersecurity, and AI enablement while enjoying a hybrid work setting.
This role requires a seasoned IT Specialist with 5-7+ years of experience in managing core IT systems. You will oversee helpdesk operations, lead AI deployment initiatives, and administer Azure and Microsoft 365 environments. Strong communication and problem-solving skills are essential for a seamless onboarding experience for staff.
Key Responsibilities:
• Manage IT helpdesk operations and ticket resolutions
• Lead AI enablement and tool deployment initiatives
• Administer Azure, Microsoft 365, and related environments




• Apply security best practices across all systems
• Create detailed documentation for IT processes
Requirements:
• 5-7+ years in IT, ideally in mid-sized firms
• Expertise in Azure and Microsoft 365, plus Linux knowledge
• Strong communication and customer-service skills
• Relevant post-secondary technical education
• Experience leading AI deployment strategies
Contribute your expertise to modernize IT systems and drive successful AI initiatives at MacDonald Search Group.
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📌 IT Specialist in Hybrid Model Kanata (Ottawa)
🏢 MacDonald Search Group
📍 Ottawa