Transform Sales Operations at Day & Ross in Brampton, ON, as a Sales Support Manager. Lead the charge in optimizing support services for enhanced sales productivity.
In this impactful full time role, you will oversee an integrated team of Sales Coordinators and Customer Solutions. Your goal is to define clear operational processes, improve customer onboarding, and streamline the training framework for sales staff. You will also own the RFI response process, minimizing the workload for sales representatives.
Key Responsibilities:
• Lead the integrated Sales Support team effectively
• Establish SLAs and processes for customer support tasks
• Create a seamless onboarding experience for customers
• Ensure pricing model readiness before onboarding commitments
• Develop and manage training and enablement programs
Requirements:
• Bachelor's degree in relevant field
• Over 7 years in Sales Support or similar roles
• 3+ years of management experience
• Hands-on experience in customer onboarding for B2B
• Familiarity with CRM processes and management
Drive operational success and empower sales teams at Day & Ross, enhancing customer experience in Brampton.
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📌 Manager of Sales Support Services (Brampton)
🏢 Day & Ross
📍 Brampton