Elevate customer service quality with DePuy Synthes in Toronto, Canada as a Customer Services Analyst. Focus on analyzing data to enhance order execution and customer experiences.
As a vital member of the Supply Chain organization, the Customer Services Analyst plays a crucial role in ensuring reliable and accurate order-to-delivery processes. This entry-level position requires a bachelor's degree and is perfect for candidates with robust analytical skills. You will work closely with various teams to maintain exceptional customer relationships and improve service levels through actionable insights.
Key Responsibilities:
• Analyze customer service metrics to inform decisions
• Monitor inbound activity for optimal workload distribution




• Act as a liaison to resolve service issues
• Provide timely support for order processing and inquiries
• Collaborate with teams for continuous improvement initiatives
Requirements:
• Bachelor’s degree in a related field
• 0-2 years in customer service operations or analytics
• Strong focus on customer satisfaction
• Proficiency with CRM or ERP systems
• Effective communication skills in English
Contribute to improved customer experience and operational efficiency as a Customer Services Analyst at DePuy Synthes.
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📌 Customer Services Analyst at DePuy Synthes (Markham)
🏢 Johnson & Johnson Medtech
📍 Markham