Join Scotiabank as a Customer Experience Lead in Estevan, Saskatchewan, where your leadership will significantly impact customer satisfaction. This role involves managing teams and ensuring exceptional service delivery.
In your position as Customer Experience Lead, you will guide Customer Experience Associates to elevate service standards while embodying Scotiabank's core values. Leveraging your leadership expertise, you'll create strong customer relationships and supervise the branch in critical situations as Officer in Charge. This role is vital in identifying service improvement opportunities that directly contribute to branch success.
Key Responsibilities:
• Manage a team of Customer Experience Associates




• Foster long-lasting customer relationships
• Serve as Officer in Charge during emergencies
• Enhance customer experience through feedback
• Lead change management with current policies
Requirements:
• Proven leadership in managing teams
• Prior banking experience preferred
• Flexibility to work varying schedules
• Competency in digital banking tools
• Strong coaching and development skills
Utilize your leadership talents to promote exceptional customer service at Scotiabank.
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📌 Lead Customer Experience in Estevan
🏢 Scotiabank
📍 Estevan