Elevate customer satisfaction with Harnois Énergies as a Customer Service Coordinator. Lead a team, manage inquiries, and ensure exceptional service delivery in a agile environment.
In this vital role, you will oversee the customer service team and enhance their skills while managing complex customer requests. You’ll analyze performance indicators and collaborate with sales teams to ensure seamless communication. Your responsibilities include onboarding new staff and resolving conflict while maintaining a positive atmosphere in the workplace.
Key Responsibilities:
• Manage customer email inbox and requests efficiently
• Analyze performance indicators and resolve tasks
• Collaborate with sales teams for effective communication
• Participate in team hiring, onboarding, and training
• Supervise and evaluate team performance daily
Requirements:
• Minimum 2 years in team management experience
• 5 years of customer service background
• Strong organizational and decision-making skills
• Proficient in Microsoft Office suite
• Bilingual in French and English is an asset
Support team growth and enhance customer service excellence at Harnois Énergies.
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📌 Customer Service Coordinator at Harnois Énergies (Saint-Thomas)
🏢 Harnois Energies
📍 Saint-Thomas