Drive your career forward with ADP as a Technical HCM Contact Centre Manager in Etobicoke or Montreal. Lead a dedicated team and enhance client satisfaction through effective technical support and operational excellence.
In this pivotal leadership role, you will manage a growing team in a fast-paced contact centre environment. With at least 5 years of experience in Human Capital Management and 2 years in leadership, you will oversee operations, optimizing client interactions and team performance. This position includes direct management of team specialists focused on Benefits and Talent Management modules.
Key Responsibilities:
• Lead and develop a technical HCM support team
• Oversee daily contact centre operations and KPIs




• Identify trends and implement strategies for efficiency
• Ensure high-quality client support in both languages
• Collaborate with client success and implementation teams
Requirements:
• 5+ years in Human Capital Management or HRIS
• 2 years of leadership experience in a contact centre
• Familiarity with integrations and data management
• Strong client issue resolution skills
• Excellent communication and coaching abilities
Enhance your leadership skills and contribute to client success in a agile ADP environment.
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📌 Technical HCM Contact Centre Manager at ADP (Toronto)
🏢 ADP
📍 Toronto