Front Desk / Customer Service Representative – Grand Rapids

Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current customers, presenting a positive image for the company.

Primary Responsibilities

- Addresses inquiries via phone, digital and in person and follows up timely.
- Checks in students on the attendance tracking system and prepares lesson schedules for team members.
- Resolves account matters and contacts guests for clarification purposes.
- Maintains cleanliness of front desk, Snack Shack, changing rooms, restrooms, and observation space.
- Updates informational displays with accurate and timely promotions and literature.
- Monitors Snack area and provides guidance to Snack Shack staff.
- Advances through cross‑training in multiple roles and substitutes when necessary.
- Acts as a GSS ambassador to provide a Golden Experience to students, families, and team members.




- Enforces safety rules and regulations to prevent accidents; administers first aid when necessary.

Job Qualifications and Skills

- Ability to work with children.
- Problem solver and creative thinking skills to identify and resolve challenges.
- Excellent communication and organizational skills.
- Must pass background examinations prior to training.

Safety Standards

- Every shift has an on‑staff cleaner to sanitize high‑touch areas in the lobby and pool areas.
- Pools are disinfected with chlorine to provide the safest swimming environment.
- A state‑of‑the‑art ventilation system continuously circulates fresh air into the building, minimizing airborne virus spread.

Goldfish Swim School – Grand Rapids is an Equal Chance Employer meeting all applicable federal and state provate employment laws.

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📌 Front Desk Customer Service Representative Full Time (Grand Rapids)
🏢 Goldfish Swim School
📍 Grand Rapids