Elevate your career in banking as a Senior Advice Centre Manager, leading a dedicated team to deliver high-quality advisory services. Your coaching will empower banking advisors to excel in client relations through daily support.
This senior role focuses on strategic guidance and operational management within the Advice Centre. You'll motivate your team, foster synergy, and ensure compliance with standards while enhancing the client experience. By collaborating with the Regional Vice-President, your influence will stretch across the region, driving impactful results through constructive leadership.
Key Responsibilities:
• Coach and guide banking advisors on service excellence
• Inspire team commitment and positive client interactions




• Ensure operational excellence in the Advice Centre
• Support team transformation strategies effectively
• Proactively engage with clients to enhance relationships
Requirements:
• Bachelor’s degree and 7-10 years of related experience
• Certification as a Mutual Fund Representative
• Proven experience in coaching and team management
• In-depth knowledge of banking services and business growth
• Strong skills in managing change and analyzing performance
Lead your team to recent heights with your expertise and passion for client service.
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📌 Senior Advice Centre Leadership Role (Quebec City)
🏢 National Bank of Canada
📍 Quebec City