Elevate your analytical expertise as a Senior Business Analyst specializing in Microsoft Dynamics 365 customer solutions. Focus on process enhancement, case management, and improving customer experiences.
This role demands robust analytical skills and extensive experience leading business analysis projects. You will assess clients' challenges, develop comprehensive business cases, and create effective process maps and system diagrams. Collaborating closely with stakeholders, you will document requirements and facilitate workshops to drive solutions while ensuring compliance with established methodologies.
Key Responsibilities:
• Lead and conduct detailed business analysis projects
• Develop context and system diagrams for stakeholder clarity




• Write business cases and perform options analysis
• Facilitate workshops to confirm business requirements
• Oversee ongoing production support and configuration
Requirements:
• Expertise in Microsoft Dynamics 365 and Power Platform
• Strong business analysis and documentation skills
• Experience with cost-benefit analysis
• Ability to assess and improve service delivery processes
• Superior communication abilities to engage stakeholders
Transform business processes with your analysis, Dynamics 365 skills, and stakeholder collaboration.
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📌 Senior Business Analyst with Dynamics 365 (Toronto)
🏢 FlexStaf IT
📍 Toronto