Overview

Languages: English

Education

- Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e., faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service

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📌 front desk agent (Medicine Hat)
🏢 Comfort Suites Kelowna
📍 Medicine Hat