Summary

The Client Advisor provides best-in-class customer service and aims to exceed individual and store sales goals through expert product knowledge and elevated operational acumen. This role creates an exceptional client experience, builds lasting client relationships, and supports store visual and operational standards.

Responsibilities

- Achieve individual and store sales targets and meet CRM/KPI requirements.
- Build and maintain client books; follow up on client inquiries and special requests (repairs, returns, special orders).
- Operate POS accurately and maintain customer database and inventory records.
- Participate in stocking/restocking and routine store maintenance; assist with opening and closing as needed.




- Support visual merchandising standards and adhere to loss prevention and store policies.
- Participate in team meetings and training of new Client Advisors.

Requirements

- Minimum 2 years of retail experience; luxury retail preferred.
- Proven sales drive and strong interpersonal and communication skills.
- Experience using POS systems and inventory management functions.
- Ready-to-wear experience preferred; foreign language skills a plus.
- Ability to lift up to 10 lbs and work effectively in a team setting.
- Bachelor's degree or equivalent experience and strong organizational/computer skills.

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📌 Client Advisor - Oakridge (Vancouver)
🏢 Brobston Group
📍 Vancouver