Step into a rewarding role as a Customer Service Agent with Serco Canada, facilitating the licencing process for Ontario drivers. Provide exceptional service and expert guidance to applicants.
Your efforts will involve evaluating driver applications, handling identity verifications, and assisting with licence classes across Ontario. This position requires a combination of customer service skills and adherence to safety practices during operations. You will conduct testing and ensure regulatory compliance throughout.
Key Responsibilities:
• Provide top-notch customer service at driver examination centres
• Conduct eligibility assessments for driver applicants
• Facilitate vision screenings and knowledge testing
• Schedule road tests and manage temporary licence issuance
• Investigate and resolve record discrepancies
Requirements:
• Valid Ontario Class G driver’s licence
• Two years of demonstrated customer service experience
• Knowledge of highway traffic laws and regulations
• Intermediate-level computer proficiency
• Completed customer service agent training program
Enhance customer experiences in the licensing domain with your expertise at Serco Canada!
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📌 Customer Service Agent for Driver Examination (Windsor)
🏢 Serco
📍 Windsor