Location: Hybrid in Ottawa, Montreal, or Vancouver

Federal Government Clearance Level Required: Reliability Status

Vacancy Type:

- New Position

About Us:

Maplesoft Group is currently seeking a Hybrid Bilingual Agile Project Manager (ServiceNow) for our Federal Government client in Canada. This role requires 2 days/week on-site.

Position Summary:

Our client is seeking a Bilingual Senior Agile Project Manager to support the evolution and scaling of its ServiceNow platform operating model. The successful candidate will work closely with Product Owners, platform leadership, operations teams, and external delivery partners to establish and continuously improve Agile delivery practices, governance, financial management, planning processes, performance measurement, and operational excellence.

Key Responsibilities:

- Design, document, implement, and continuously improve the ServiceNow versatile agile operating model and team lifecycle using both ServiceNow and Azure DevOps as planning and managing tools
- Lead ceremonies, remove obstacles and facilitate problem-solving, collaboration and conflict resolution to enable the most effective work delivery by teams on medium sized objectives.
- Review existing operations and implement innovation processes to generate new ideas and ensure continuous improvements are delivered.
- Define and maintain delivery metrics, performance indicators, and reporting standards using ServiceNow, Azure DevOps, PowerBI
- Support the development of governance processes to support a scaling platform organization.
- Lead and improve the planning effort through quarterly Big Room Planning sessions.
- Help establish a lightweight program management framework to manage dependencies, risks, roadmap alignment, capacity planning, OKR,



and strategic initiatives using automated tools
- Support Product Owners in planning, delivery coordination, backlog readiness, stakeholder engagement, and governance activities.
- Communicate openly and encourage others on team to do so.

Project Management, Budget and Procurement

- Produce monthly executive delivery reports on Risks, Issues, Dependencies, Delivery progress, Capacity metrics, Team performance indicators, Roadmap status
- Clarify roles, accountabilities, and decision rights within an evolving organization.
- Own monthly financial reporting for the ServiceNow team, tracking expenditures and updating timesheets and expense forecasts in Planview and Excel.
- Support annual planning and forecasting exercises
- Support procurement activities in partnership with Product Owners and leadership.

Required Qualifications:

- Between 10 and 15 years of experience in Agile Project Management
- Between 5 and 10 years of experience managing a ServiceNow team

Preferred Qualifications:

- Experience in financial industry / insurance, products and services
- Bilingual in both official languages (English and French)

Compensation

Salary Range: $90.00 – $110.00 per hour

Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

Submission Deadline:

Friday, July 24, 2026 5:00pm EST

- Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

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📌 Bilingual Agile Project Manager, ServiceNow (Ottawa)
🏢 Maplesoft Group, an SEB
📍 Ottawa