Elevate client onboarding as the Associate Director of Client Success for RBC Capital Markets. Focus on relationship management and strategic improvements across teams.
This full time position is crucial for enhancing client satisfaction and retention. You will collaborate closely with the Director of Client Success and various functional partners while overseeing onboarding processes and ensuring compliance with service expectations. Your leadership will foster strong relationships with clients and internal teams alike.
Key Responsibilities:
• Ensure end-to-end client satisfaction throughout onboarding
• Guide clients through the RBC onboarding journey
• Manage outreach for client documentation updates




• Serve as a primary contact for RBC business partners
• Champion process improvements within the team
Requirements:
• Bachelor’s degree with 7-10 years of relevant experience
• In-depth understanding of KYC/AML and compliance
• Strong strategic and decision-making skills
• Proven ability to lead and inspire a team
• Effective communicator with diverse stakeholders
Make a significant impact on client experience at RBC Capital Markets while leading a high-performing team.
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📌 RBC Capital Markets Client Success Director (Toronto)
🏢 RBC
📍 Toronto