Elevate customer experience as an Agent Success Manager with Decagon. This role combines relationship management with hands-on execution in a rapid-paced, in-office environment.
Join Decagon's high-impact Agent Success team to guide customer deployments and support adoption. Your expertise in B2B SaaS and communication skills will help you build long-lasting partnerships, co-pilot deployment journeys, and provide valuable customer insights. You’ll work cross-functionally to shape technology performance and truly drive customer success through collaboration.
Key Responsibilities:
• Shape the Agent Success function and its operations
• Build strategic partnerships with customers
• Support customers from project scoping to adoption
• Continuously learn product features and AI context
• Communicate effectively with all customer stakeholders
Requirements:
• 4+ years in a B2B SaaS customer-facing role
• Proven experience managing large customer projects
• Excellent communication and presentation skills
• Strong interpersonal and teamwork abilities
• Business understanding of sales processes
Leverage your expertise to guide customers through their AI journey at Decagon.
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📌 Agent Success Manager at Decagon (Toronto)
🏢 Decagon AI
📍 Toronto