Become an Order Management Specialist and drive order execution at our company. This role requires expertise in customer service, technical troubleshooting, and process improvement in a full time capacity.
As an Order Management Specialist, you will enhance the sales order cycle from input to delivery, ensuring smooth execution while engaging with cross-functional teams. Demonstrating strong communication skills, you will act as an ambassador to train support staff and resolve escalated inquiries effectively. Your responsibilities will include gathering customer feedback to recommend process enhancements and supporting system performance monitoring.
Key Responsibilities:
• Monitor and support sales order cycles
• Collaborate with teams to resolve technical inquiries




• Provide Tier II technical support across platforms
• Create and update Standard Operating Procedures
• Maintain logs of technical issues and resolutions
Requirements:
• 3-5 years in Customer Service or Operations Support
• Education: College/University degree
• Proficient in MS Office and CRM systems
• Strong analytical and troubleshooting skills
• Excellent communication in English
Leverage your customer service and technical skills to excel in the Order Management Specialist role.
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📌 Order Management Specialist Position (Toronto)
🏢 Jobtailor
📍 Toronto