Become a key part of the Grainger team as an Open Order Resolution Specialist in a hybrid setting. Your role will focus on resolving credit card issues and improving customer interactions.
This position is critical for those who have a passion for customer service and problem-solving. You will be responsible for maintaining and updating open customer orders while providing essential information to help reduce failures. By working closely with various teams, you will ensure timely actions are taken to enhance overall customer satisfaction.
Key Responsibilities:
• Tackle open stock and third-party order issues
• Communicate long-term systemic issues to teams
• Support inquiries on time-sensitive orders
• Strive for first-pass resolution of open issues
• Maintain compliance with SOP and quality standards
Requirements:
• Required: High School Diploma/GED
• Minimum 2 years customer service or supply chain experience
• Proficient in using SAP, SOE, and MS Office Suites
• Capacity to adapt to changing situations
• Demonstrated commitment to customer service
Contribute your customer support skills to help Grainger succeed in Thornhill and Edmonton.
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📌 Grainger Open Order Resolution Specialist (Vaughan)
🏢 W.W. Grainger
📍 Vaughan