Join Maple's mission to reshape healthcare as a Client Success Associate. This bilingual role (French/English) focuses on managing channel partner success and ensuring smooth program operations.
As a part of Maple, the Client Success Associate will oversee a diverse portfolio of channel partners. You'll be instrumental in leading program launches, coordinating renewals, and facilitating bilingual meetings. Collaborating across departments, you'll address potential problems proactively, enhancing partner experiences while maintaining operational accuracy.
Key Responsibilities:
• Act as the main contact for a set of channel partners
• Ensure hassle-free launches by coordinating technical and administrative tasks
• Conduct bilingual business reviews to assess partner needs




• Prepare renewal materials and oversee contract requirements
• Monitor data to improve partner performance and communication
Requirements:
• 3+ years in account management or client success environments
• Fully bilingual in French and English for skilled interactions
• Excellent communication abilities with partners and stakeholders
• Detail-oriented, reliable, and organized
• Comfortable with CRM systems like Salesforce
Empower healthcare accessibility through your role in client success at Maple.
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📌 Client Success Associate - French/English Bilingual (Toronto)
🏢 Maple
📍 Toronto