Job Description Lead the operational backbone that makes enterprise planning and promo execution run reliably week to week. This role owns the merch ticketing/mailbox system, UAT and release readiness, IT enhancement intake for Merchandising, and the day-to-day execution of coupons and promo across all channels. The Manager ensures execution consistency, reduces errors, and accelerates speed to market - while building the scalable process maps and standard operating models that let the broader team scale.

Specifically, You Will

Own, maintain and improve enterprise calendar updates.

Support the development and execution of annual, quarterly, and seasonal business plans.

Monitor progress against business objectives and **escalate** risks.

Assist with forecasting and scenario planning.

Lead cross-functional alignment across Merchandising, Marketing, Supply Chain, and Store Operations to ensure readiness.

Own UAT, pre-sale validation, and release readiness for Merchandising systems and tools.

Drive IT enhancement requests and system improvements on behalf of Merchandising.

Build and maintain scalable process maps and standard operating models.

Manage coupon execution, reporting, and update terms and conditions.

Manage and develop a small team of execution coordinators/analysts.

Some Of What You Need

Post secondary education, preferably in Business Administration.

Strong knowledge of merchandising operations, promotional execution, and retail processes.

Demonstrated ability to develop SOPs, process maps, and standardized operating procedures.

Experience with UAT, system releases,



and promotional/coupon platforms.

Minimum of 4+ years of progressive merchandising experience.

3-5 years previous management experience.

Physical Demands/working Conditions

Office environment - Hybrid, with 4 days onsite in Richmond Hill.

Some Of You Will Get

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

#MakeAnImpact About Us We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team At Staples Canada we are agile, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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📌 Manager - Merchandise Planning Execution & Operations Support (Richmond Hill)
🏢 Staples Canada
📍 Richmond Hill