Join our team at Downtown Ford as a Customer-Focused Service Advisor. Your role will enhance guest experiences while ensuring vehicles are maintained efficiently and effectively.
We’re eager to find a talented Service Advisor who thrives at the intersection of customer service and automotive excellence. Daily, you'll engage with guests, tackling their service needs with a friendly, knowledgeable approach. The ideal candidate will keep customers informed at every step, building enduring relationships that drive guest loyalty.
Key Responsibilities:
• Welcome customers and identify their service requirements
• Provide clear explanations for recommended services
• Communicate status updates during repairs




• Discuss work details and charges after services
• Prepare detailed work orders for each vehicle
Requirements:
• Minimum 2-3 years of advisory experience
• Robust grasp of automotive service processes
• Excellent verbal and written communication abilities
• Proven customer relationship management skills
• Organized and detail-oriented in task management
Transform car care into a positive experience at Downtown Ford and ensure every journey is a joyful one for our guests.
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📌 Customer-Focused Service Advisor Role (Toronto)
🏢 Lexus LC
📍 Toronto