Lead client service operations with the Manitoba government in Winnipeg. This full time managerial role focuses on tenancy disputes and process improvements in the Residential Tenancy Branch.
As the Manager of Client Services, you will supervise effective service delivery in a complex regulatory environment. Your responsibilities will include overseeing the development and implementation of operational policies and programs, primarily concerning client interaction and conflict resolution. A strong emphasis will be placed on building relationships and delivering vital educational presentations on tenancy legislation.
Key Responsibilities:
• Develop and implement client service programs and policies
• Supervise timely delivery of intake services for tenancy disputes




• Conduct presentations on tenancy rights and responsibilities
• Identify and recommend process improvements for service delivery
• Ensure accurate dissemination of information to clients
Requirements:
• Post-secondary education in relevant field
• Significant management experience in operational settings
• Experience in client-focused service delivery operations
• Knowledge of legislation affecting tenancy matters
• Excellent verbal and written communication skills
Drive transformational change in client services, enhancing operational effectiveness within Manitoba's public sector.
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📌 Manager of Client Services in Winnipeg
🏢 Government of Manitoba
📍 Winnipeg