Join Nokia as a Senior Engineer for Technical Support and boost customer satisfaction through expert solutions. Leverage your technical knowledge to troubleshoot issues and foster strong client relationships.
In this critical role, you will act as the primary link between customers and R&D;, addressing complex technical challenges efficiently. You will engage in proactive troubleshooting and support documentation, while also mentoring junior colleagues. Your ability to manage multiple tasks in a fast-paced workplace will be key to ensuring compliance and high professionalism.
Key Responsibilities:
• Provide exceptional technical support and knowledge sharing
• Troubleshoot software and hardware issues at the system level




• Collaborate effectively with cross-functional teams
• Document support processes and recommend improvements
• Handle training to less experienced team members
Requirements:
• Bachelor's in Computer Science, Engineering, or equivalent
• Minimum 5 years in a technical support role
• Strong analytical and creative problem-solving skills
• Customer-focused with robust communication abilities
• Willingness for periodic 24/7 on-call support
Enhance customer experiences and technical processes with Nokia.
#J-18808-Ljbffr

📌 Nokia Senior Engineer for Technical Support (Ottawa)
🏢 NOKIA
📍 Ottawa