Join Hyundai Auto Canada as a Supervisor focused on enhancing customer relations in Markham, Ontario. This role emphasizes leadership in a fast-paced Tier-2 call center environment.
As a pivotal team leader, you will guide Customer Relations Coordinators in achieving service excellence. Responsibilities include training, coaching, and managing escalated issues while ensuring adherence to department KPIs and SLAs. You will also oversee Tier-1 operations and help implement process improvements.
Key Responsibilities:
• Oversee day-to-day operations of Tier-2 contact centre
• Handle escalated complaints, ensuring quick resolutions
• Conduct performance reviews, supporting agent development
• Analyze operational data to drive service improvements
• Manage team schedules and daily task prioritization
Requirements:
• 5-7 years in customer service leadership
• Bilingual proficiency in English and French preferred
• Outstanding communication and coaching skills
• Detail-oriented with robust problem-solving expertise
• Proven success in meeting SLA and KPI targets
Lead customer experience initiatives and team growth at Hyundai Auto Canada.
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📌 Supervisor for Customer Relations Team (Markham)
🏢 Hyundai Motor
📍 Markham