Join a leading financial service provider in Downtown Toronto as a Mortgage Collections Specialist, working in a hybrid model. This role is focused on helping borrowers overcome early-stage payment difficulties while fostering lasting customer relationships.
In this position, you'll handle a portfolio of delinquent mortgage accounts, making proactive outreach to negotiate payment plans. Your empathetic communication will guide customers toward appropriate financial solutions, all while documenting interactions meticulously. The collaborative setting values your contributions and encourages ongoing professional development.
Key Responsibilities:
• Oversee approximately 300 to 400 delinquent mortgage accounts
• Contact customers to negotiate suitable payment arrangements




• Analyze financial circumstances and suggest repayment relief options
• Ensure accurate documentation in collections systems
• Work with customer service teams to enhance client experiences
Requirements:
• 3+ years in banking or financial services collections
• Experience with early-stage mortgage delinquencies
• Excellent negotiation and conflict resolution skills
• Proficient in managing high-volume portfolios
• Familiarity with CRM or collections platforms like SAP
Drive impactful outcomes while building strong relationships in the mortgage sector.
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📌 Mortgage Collections Expert - Hybrid Role (Toronto)
🏢 Altis
📍 Toronto