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Job Details: Project Manager

Full details of the job.

Vacancy Name Project Manager Vacancy No VN987 Function Syn - Delivery & Operations Work Location One St Peter's Square, Manchester, M2 3DE Basis Permanent Full Time/Part Time Full time Employment Duration - Hours Per Week 35.00 Drivers Licence Required Yes

Benefits

- Competitive Salary and Benefits package will be provided to the successful candidate.

About the Role

You are a talented and outcome focused Project Manager with a background and experience in delivering small to medium sized projects both internally and to external customers based across multiple locations.

Key Responsibilities

- Deliver projects for external customers and internal stakeholders.
- Work with Sales & Pre-sales teams & Technical leads to take customer orders and turn them into projects.
- Create, own, maintain and share a project plan and task list with the delivery team to ensure timelines and scope are met.
- Ensure quality communication with customers, in the form of proactive updates, sharing timelines.
- Run workshops where required to gather requirements and share knowledge (e.g. gathering config, sharing business continuity best practices, etc).
- Ensure billing triggers are reached and notified as quickly as possible.
- Assist with triage and resolution of any issues that arise through the lifecycle of a project.
- Work to a defined project delivery process, constantly looking for opportunities for improvement.
- Manage distributors to ensure deliveries reach the right place at the right time.




- Ensure smooth handovers when projects are initiated and delivered.

Internal

- Work with management and leadership to drive internal change in the form of strategic charters, internal projects and other internal initiatives.
- Spot opportunities for improvement in the business and implement sustainable changes.
- Act as a facilitator when required for senior leadership on strategy and

Key Interactions

- Business Development Managers, Pre-Sales & Technical Architects.
- Technical Services (Install & Operate).
- Backoffice functions such as Procurement, Finance & Sales Support.
- Manx Telecom functions (Hosting, Networks, Wholesale).
- Strategic partners delivering solutions as part of projects (e.g., Dell, Vodafone).
- Strategic partners providing business services for Synapse (e.g., marketing agencies, distributors).
- Senior Leadership Team.

Ideal Candidate Characteristics

You will have a strong drive for fast time to value project completion goals for both B2B and Managed Service implementations.

Excellent at working under pressure to tight deadlines, creative problem solving and inter-personal skills to work with internal resources, customers and vendors.





- Demonstrate a positive motivated attitude.
- Excellent problem-solving skills.
- Ability to work under pressure.
- Ability to achieve tight deadlines.
- Takes responsibility for own work.
- Excellent communication skills (written & verbal).
- Exceptional listener.
- Able to balance the conflicting needs of others to deliver the best possible outcome.
- Commitment to providing excellent customer service.
- Strong reporting skills.

Experience

Essential Requirements

The candidate we are looking for will demonstrate a level of expertise in

- Experience of Prince2/Waterfall project management.
- Working knowledge of MS Office inc. Project and Visio.
- Ability to spot and fill gaps in processes.
- Strong communication & interpersonal skills.
- Valuable understanding of/ability to rapidly learn Enterprise IT concepts particularly in the fields of Infrastructure, Networking, Connectivity, Data Centre, Cloud & Resilience.
- Great ability to create project documents and proofread technical documents.
- Strong self motivation and goal setting & chasing.
- Flexible working techniques to work with teams and customers across the UK and IOM.

Education

The Following Qualifications Are Desired But Not Essential

- Prince2 Practitioner or equivalent waterfall methodology (e.g PMP, IPMA).
- Any Business Analysis qualifications beneficial.
- At a minimum, familiarity with ITIL concepts such as Change Management and Incident Management.

Close Date 24 Aug 2026

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