Join Boldr as a Workforce Management Analyst and drive operational excellence in workforce planning and reporting. Collaborate in a dynamic BPO environment to optimize staffing and performance metrics.
This role involves leveraging data-driven insights for efficient workforce processes. You will focus on real-time management, scheduling, and thorough analysis to inform staffing decisions. Collaborating closely with Operations, QA, and Implementation teams is essential for aligning service targets with client needs.
Key Responsibilities:
• Build and maintain operational dashboards for stakeholders
• Monitor SLAs and KPIs to ensure compliance
• Conduct data analysis and identify performance trends
• Collaborate with teams for real-time adjustments
• Support workforce planning for various programs
Requirements:
• Bachelor’s degree in Business or related field
• 3–4 years of experience in workforce management
• Proficiency in WFM tools and reporting software
• Solid analytical skills with data interpretation
• Excellent communication abilities for non-technical audiences
Leverage your analytical skills and BPO experience to enhance workforce strategies at Boldr.
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📌 Workforce Management Analyst at Boldr (Toronto)
🏢 Boldr
📍 Toronto