Join Perceptyx as a Senior Enterprise Customer Success Manager, driving customer retention and satisfaction. This role emphasizes strategic client relationships and measurable value delivery. You will be managing high-touch enterprise accounts and collaborating with cross-functional teams to enhance customer success. This position is designed for a commercially-oriented skilled who excels in a fast-paced, high-growth environment. Your mission will be to ensure clients realize the full value of their investments in Perceptyx's AI-enabled platform.

Key Responsibilities

- Manage full customer lifecycle for enterprise accounts
- Enhance customer retention and expand accounts through upselling
- Lead Executive and Quarterly Business Reviews




- Create data-driven success plans for clients
- Track customer health metrics for proactive engagement

Requirements

- 5-7+ years in a Customer Success or Account Management role
- Experience with high-touch enterprise account strategies
- Strong commercial instincts and software renewal skills
- Data-driven mindset for analysis and reporting
- Proficient in Salesforce or similar systems

Be pivotal in client success and elevate engagement at Perceptyx, contributing to measurable business impact.

J-18808-Ljbffr

#J-18808-Ljbffr

📌 Enterprise Customer Success at Perceptyx (Toronto)
🏢 Bilinguallink
📍 Toronto